Train and evaluate CX agents in the systems they actually use.
Combine L&D, Operations, and QA in one platform. Build simulations, live assist, quality scorecards, and coaching, all from a single screen recording.
- Upload recording
- Reddy scans it
- Live simulation
Everything on one platform.
Training
- SimulationsPractice in your systems
- LMSCourses and compliance
- AssessmentsReady before the floor
Coaching
- Auto QAEvery call scored
- AnalyticsAsk anything, every call
- CoachingAssigned from the scores
Realtime
- Live AssistThe answer, mid-call
- KnowledgeOne source of truth
- Voice AgentsRoutine calls, handled
How Reddy trains, scores, and coaches agents.
The moment that hurts today, and what it becomes.
TrainingSimulations
Slides become software.
CoachingQuality assurance
From 2% of calls to 100%.
RealtimeLive Assist
Same call, 14% faster.
Side by side.
Read down the Reddy column. Every step feeds the next.
| Legacy |  | |
|---|---|---|
| Buildthe training | Weeks spent building slide decks | Auto SetupOne recording builds the simulation |
| Practicebefore the floor | A trainer role-plays the customer | SimulationsAI customer calls in your real systems |
| Scorethe live calls | An analyst samples 2% of calls | Auto QAEvery call scored automatically |
| Askwhat is happening | Request a report, wait days for it | AnalyticsAsk anything, get the answer now |
| Coachthe gap | Coaching when a manager finds time | CoachingAssigned from every score |
| Assistduring the call | Put the customer on hold to ask | Live AssistThe answer on screen, mid-call |
| Updatea changed process | Retrain every agent by hand | KnowledgeChange it once, everything follows |
| Who connects it? | People stitching separate tools together | One platform. One loop. |
What millions of scored calls taught us.
The team
Founded by Adam Levin and an edtech team who watched learners click through courses to earn a badge, and built practice that looks like the job instead.
About Reddy and the teamBuilt for the reviews you'll have to pass. Redacted on upload. Private cloud, zero retention. US data residency.
- SOC 2
- HIPAA
- PCI
- GDPR
Questions worth asking any vendor, including us
What's the difference between QA and simulation training?
QA looks back: it scores the calls agents have already taken. Simulation training looks ahead: agents practice the calls they are about to take, in a replica of your systems. Reddy runs both on one scorecard, so what QA finds on the floor becomes what agents practice next. Read the full comparison.
How can I reduce agent onboarding time?
Replace shadowing and slide decks with full-length practice calls in the systems agents will use on day one, then coach from the scores of their first live calls. Morgan & Morgan cut a 12-week ramp to 6 this way. See how to reduce ramp time.
What is AI agent coaching software for contact centers?
Software that helps agents get better at the job with AI: practice calls with an AI customer, scoring on every live conversation, coaching assigned from those scores, and guidance during the call. The strongest platforms connect those steps so each one feeds the next.
How do simulations, QA and Live Assist work together?
They share one scorecard. Simulations build the skill before the floor, QA scores every live call against the same standard, and Live Assist puts the answer on screen mid-call. When QA finds a gap, Reddy assigns the practice that closes it. When a process changes, you say it once and all three follow.
Does our data train your models?
No. Your recordings, transcripts and scorecards are used to build and run your programs. Personal information is redacted on upload, and your data stays in a private cloud environment. Details are in our Trust center.