ISG transforms customer training with Reddy AI Coach, achieving 3.5x ROI

ISG needed to elevate their training program to match their high standards for customer experience. Traditional classroom methods were not delivering the confidence and competence agents needed to succeed in complex sales conversations.

The transition from the classroom to live customer calls felt abrupt, and agents struggled to apply what they learned under real pressure. The team sought a solution that could bridge this gap, giving agents meaningful practice before they ever spoke with a live customer.

Reddy's classroom training leverages AI-driven simulations to create dynamic, real-world scenarios tailored to ISG's specific needs. These simulations allow agents to practice everything from handling difficult customer interactions to navigating complex internal systems.

With personalized feedback and data-backed progress tracking, agents build confidence and competence more effectively than traditional methods. The transition from the classroom to live customer calls is seamless, thanks to the immersive preparation provided by Reddy AI Coach.

The transformation in training effectiveness was dramatic: 60% increase in training completion, 100% increase in ramp speed, 75% increase in 60-day retention, and 135% improvement in call quality.

From a leadership perspective, Reddy AI Coach is more than a tool. It's a strategic enabler. With a 3.5x ROI and $1M in annualized savings, ISG has reduced overhead while maintaining exceptional service quality.