Prepared before the next outage.
Storm surges. Billing disputes. PUC/IC considerations. Your agents navigate high-stakes moments every day. Reddy creates a digital twin of your systems, so your team builds mastery in a safe sandbox before their first live interaction.
Critical calls. Confident agents.
Utility customers call in moments of high frustration — outages, billing disputes, and regulatory confusion. Reddy coaches agents to handle every scenario with accuracy and calm.
Day One Readiness
New hires hit the floor ready. Agents practice critical workflows in a safe, simulated environment until outage protocols and billing processes become routine.
Live Call Assistance
Outage questions don't wait. Reddy pulls from your knowledge base in real-time, giving agents the right answers on service restoration, billing, and account issues when it matters most.
Storm-Wide Readiness
Major weather events create sudden call surges. Reddy reviews every interaction and coaches agents on handling high-volume outage scenarios while maintaining composure with anxious customers.
Regulatory Compliance
From PUC requirements to rate disclosures, accuracy matters. Reddy coaches agents on required statements so every regulatory disclosure is delivered with clarity and confidence.
Guidance before, during, and after every call.
Expertise at every stage. Reddy recreates your systems, coaches agents through live service interactions, and reviews every call to surface insights that drive real improvement.
Pre-Call: Risk-free simulation training on outage protocols, billing systems, and regulatory disclosures so agents arrive prepared for every scenario.
Live Assist: Real-time guidance on every call. Agents get the right answers on service restoration, billing, and account issues when it matters most.
Post-Call: 100% QA coverage and coaching. Every interaction is reviewed to surface insights that drive continuous improvement.
