Transportation & logistics support training & QA
Agents ready for the three-way call.
Shipper on one line, driver on the other, freight running late. Reddy lets agents rehearse those calls, from dispatch coordination to freight tracking, on a working copy of your dispatch and tracking systems.
Three parties. One conversation.
Agents in logistics talk to shippers, carriers, and consignees — often in the same call. Reddy coaches agents on the overlapping workflows, claims processes, and tracking systems that make every conversation unique.
Dispatch-Ready New Hires
New hires practice real dispatch workflows, TMS navigation, and multi-party calls before their first live interaction, so they show up having done it before.
Track & Trace
Agents master shipment tracking, status updates, and proactive communication so customers always know where their freight is.
Driver Support
Agents learn to handle driver check-ins, route changes, and roadside escalations with speed and accuracy in a realistic simulation.
Claims & Damage
Coach agents through damage reports, claims intake, and resolution workflows so they handle sensitive situations with confidence and precision.
What changes with Reddy.
Logistics calls involve several parties at once. Reddy replicates your full workflows so agents practice the hand-offs between shippers, carriers, and receivers until they’re routine.
- 14%
- Lower handle time
- 12%
- Higher first-call resolution
- 100%
- Call coverage
See it run on your own call types.
Watch a demoCoaching before, during, and after every shipment call.
Whether your agents handle dispatch, claims, or customer updates, Reddy coaches them through the specific workflows they will face on every call.
Before the call
Agents rehearse complex multi-party calls, TMS navigation, and escalation protocols on a working copy of your systems before going live.
On the call
Real-time guidance brings up the right information as the call unfolds, whether it’s a driver issue, a tracking request, or a claim.
After the call
Every conversation is reviewed for quality, and each agent gets feedback on what to work on next.
Training, QA and live assist on one platform.
Training
- SimulationsPractice in your systems
- LMSCourses and compliance
- AssessmentsReady before the floor
Coaching
- Auto QAEvery call scored
- AnalyticsWhy metrics moved, from every call
- CoachingAssigned from QA scores
Live calls
- Live AssistAnswers on screen, mid-call
- KnowledgeOne place to update policy
- Voice AgentsRoutine calls, handled