Build agents ready for the road ahead.
Hand 3-way escalations, motor driver support? Prepare your team for everything from dispatch coordination to freight tracking by creating a digital twin of your dispatch and tracking systems.
Three parties. One conversation.
Agents in logistics talk to shippers, carriers, and consignees — often in the same call. Reddy coaches agents on the overlapping workflows, claims processes, and tracking systems that make every conversation unique.
Day One Readiness
New hires practice real dispatch workflows, TMS navigation, and multi-party calls before their first live interaction. They show up prepared, not overwhelmed.
Track & Trace
Agents master shipment tracking, status updates, and proactive communication so customers always know where their freight is.
Driver Support
Agents learn to handle driver check-ins, route changes, and roadside escalations with speed and accuracy in a realistic simulation.
Claims & Damage
Coach agents through damage reports, claims intake, and resolution workflows so they handle sensitive situations with confidence and precision.
Guidance before, during, and after every call.
Whether your agents handle dispatch, claims, or customer updates, Reddy coaches them through the specific workflows they will face on every call.
Before: Agents rehearse complex multi-party calls, TMS navigation, and escalation protocols in a true digital twin of your systems before going live.
During: Real-time guidance surfaces the right information at the right moment, helping agents handle driver issues, tracking requests, and claims with confidence.
After: Every conversation is reviewed for quality and coaching opportunities, giving agents personalized feedback that builds competence over time.
Explore the platform.
Live Assist Co-Pilot
Reddy delivers the right guidance at the right moment. Agents navigate live conversations with full context at their fingertips, never searching, always ready.
Quality & Coaching
Reddy reviews 100% of conversations to surface what matters. Agents get personalized coaching that builds on their strengths while you gain intelligence that drives decisions.
AI Coaching for Enterprise
Legacy platforms were built to catch agents doing things wrong. Reddy was built to help them do things right, adapting to your business without the heavy lift.