Practice retention before the first call.
Subscription renewals. Content recommendations. Viewer satisfaction. Your agents handle moments that determine whether subscribers stay or cancel. Reddy creates a digital twin of your systems, so your team masters retention conversations before their first live interaction.
Better agents. Real Results.
Every subscriber call is a chance to retain or lose a customer. Reddy helps agents master content recommendations, billing questions, and retention conversations before they ever go live.
The “New” Conversation
From new subscriber onboarding to content discovery, agents practice guiding viewers through your platform in realistic simulations before going live.
Day One Readiness
New hires hit the floor ready. Agents practice critical workflows in a safe, simulated environment until subscription management and content navigation become routine.
Screen & Recovery
Cancellation requests require careful handling. Reddy coaches agents on retention techniques, helping them identify subscriber concerns and offer personalized solutions to save accounts.
Live Call Assistance
Subscriber questions don’t wait. Reddy pulls from your knowledge base in real-time, giving agents the right answers on plans, content, and billing when it matters most.
Guidance before, during, and after every call.
Expertise at every stage. Reddy recreates your systems, coaches agents through live interactions, and reviews every conversation to surface insights that drive real improvement.
Pre-Call: Risk-free simulation training. Agents practice subscription renewals, content troubleshooting, and retention scenarios in a digital twin of your systems.
Live Assist: Real-time guidance on every call. Reddy surfaces the right answers on plans, content libraries, and billing so agents never miss a beat.
Post-Call: 100% QA coverage and coaching. Every conversation is reviewed automatically, giving managers insights to coach agents and improve retention rates.
Explore the platform.
Live Assist Co-Pilot
Reddy delivers the right guidance at the right moment. Agents navigate live conversations with full context at their fingertips, never searching, always ready.
Quality & Coaching
Reddy reviews 100% of conversations to surface what matters. Agents get personalized coaching that builds on their strengths while you gain intelligence that drives decisions.
AI Coaching for Enterprise
Legacy platforms were built to catch agents doing things wrong. Reddy was built to help them do things right, adapting to your business without the heavy lift.