About Reddy
Reddy is the agent performance platform for contact centers.
We get new hires ready faster and keep every agent improving, in the systems they already use.
- 2023
- Founded
- 18
- Team members
- $6M
- Venture funding
What Reddy does
Training
Coaching
- Quality AssuranceEvery call, chat, and email scored on your own scorecard, calibrated to your reviewers.
- Interaction AnalyticsAsk why CSAT dropped. Get the answer, and the calls that prove it.
- Coaching ProgramsMiss a step on a call and practice for it lands in the agent's queue. Coaching assigns itself.
The team behind Reddy
Adam Levin and Jake Dube founded Reddy in 2023 after years in edtech watching learners click through courses to earn a badge. They built practice that looks like the job instead.
Adam Levin
CEO & Co-Founder
Years in edtech and training programs before Reddy. Leads product and customers.
Jake Dube
CTO & Co-Founder
Built the tech that turns one screen recording into a practice copy of your systems. Leads engineering.
Tom Lewis
Chief Customer Officer
Cristina Vala
Director of Operations
Oliver Stein
Director of Success
Charles Aeh
Key Accounts
18 people across engineering, AI research, customer success, and go-to-market.
What makes Reddy different
Built from one screen recording
Send us a screen recording and your SOPs. The next day, your agents have a practice version of your systems, a realistic AI customer and your scorecard. Screenshot-based tools take weeks per scenario.
Same screens, same clicks as the floor
Agents click the same fields and tabs they'll use on the floor, through full-length calls with a customer who changes their mind.
QA that answers questions about your business
Score every call, chat and email on your own scorecard. Then ask why CSAT moved or what's driving churn, and see the calls behind the answer. Sampling hears 2%, and analytics tools flag keywords.
One platform, so coaching assigns itself
Training, QA and live help run on the same scorecard. When QA spots a gap, the agent gets practice for it automatically. Nobody exports a report.
Prove the ROI on your own calls
Every customer starts with a pilot on their own calls and scorecard. Your CFO sees numbers from your floor, not ours.
Who uses Reddy
Reddy is built for contact centers and BPOs with 200 to 5,000+ agents.
- L&D leaders who own new-hire rampSee Training
- Operations leaders measured on handle time and CSATSee Realtime
- QA leaders who want every interaction scoredSee Coaching
- CX executives in regulated, high‑stakes industriesCustomer stories
Browse by industry
How Reddy works
Send what you have
Recordings, SOPs, scorecard.
We build it
Your systems, an AI customer and your scorecard, ready to practice.
Pilot on your calls
Agents practice, and every call gets scored.
Review together
Your PM and CSM. Fixes in 24 hours.
Scale
Add call types, teams and products as you go.
- Who you work with
- A named PM and CSM from day one.
- Channels
- Shared Slack, email, weekly call.
- Response time
- Same business day.
- Turnaround
- Practice environment next day. Fixes in 24 hours.
- Onboarding
- Recordings and SOPs. No integration required.
Key facts
| Company name | Reddy |
|---|---|
| Type | Agent performance platform for contact centers |
| Founded | 2023 |
| Founders | Adam Levin (CEO), Jake Dube (CTO) |
| Headquarters | San Francisco, California |
| Website | reddy.io |
| Core offering | Simulations, LMS, Assessments, QA, Interaction Analytics, Coaching, Live Assist, Knowledge Base, Voice Agents |
| Pricing | Per active agent per month. No setup fee, no usage tokens. |
| Contract terms | We start with a pilot on your own calls. Terms are agreed before day one. |
| Services | Simulation building, scorecard calibration, onboarding, weekly call. |
| Communication | Named PM and CSM, shared Slack channel, weekly call. |
| Notable clients | Morgan & Morgan, ISG, Harte Hanks, Affiliated Monitoring, a Fortune 50 retailer |
| Published results | 12-week ramp cut to 6; 135% call quality lift in 90 days; 8% lower handle time |
| Security | SOC 2, HIPAA, PCI, GDPR. Personal information redacted on upload. Trust Center |
| Often compared with | Zenarate, SymTrain, Second Nature, Observe.AI, AmplifAI, Cresta, Balto |
| Social |
In the news
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Frequently asked questions
What is Reddy?
Reddy is an agent performance platform for contact centers. It builds simulations of your real systems from one screen recording, scores every call on your own scorecard, assigns coaching from those scores, and guides agents during live calls.
Is Reddy a training tool or a QA tool?
Both, on one scorecard. Simulations and assessments get agents ready before the floor, QA scores every live call, and coaching comes from what QA finds. Most teams start with one product and add the rest.
How is Reddy different from Zenarate or SymTrain?
We build a practice version of your systems from one screen recording, with an AI customer who reacts to whatever the agent says. Practice is scored on the same scorecard as live QA, so the mistakes QA catches on the floor become next week's practice.
How long does it take to get started?
Send a screen recording, your SOPs, and your scorecard. Your practice environment is ready the next day, and agents start practicing in the first week of the pilot. Plan on about five hours of your team's time. See how a pilot works.
Does our data train your models?
No. Your recordings, transcripts and scorecards are used to build and run your programs. Personal information is redacted on upload, and your data stays in a private cloud environment. Details are in our Trust Center.