Technical support training & QA
Expertise before the first ticket.
Your product changed again last sprint. Reddy gives agents a working copy of your tools and workflows to practice on before they touch a live queue, so once they do, they resolve tickets faster and escalate less.
Fast releases. Steeper learning curves.
Your tech company ships rapid improvements and platform changes. Every agent needs to stay ahead of evolving products, subscription models, and release cycles to maintain customer confidence.
Churn Prevention
Retention starts with the right response. Reddy coaches agents to handle cancellation requests, billing disputes, and downgrade conversations with empathy and precision.
Ready for the Queue
New hires work through your critical workflows in simulation until complex troubleshooting stops feeling like guesswork.
Training That Keeps Up
New features ship fast. Every time your product changes, Reddy automatically updates the training simulations and knowledge bases, so agents learn the new flow first.
Live Call Assistance
A customer asks about an integration, an API, or a configuration. Reddy pulls the answer from your knowledge base in real time, before the agent has to go looking.
What the numbers show.
Reddy scores every ticket, so coaching goes to the agents and skills that need it rather than the few tickets someone had time to check.
- 6 weeks
- Faster ramp time
- 100%
- Ticket coverage
- 12%
- Higher first-call resolution
Want to see this on your tickets?
Watch a demoCoaching before, during, and after every support ticket.
Practice on your real systems, answers from your knowledge base mid-ticket, and a score on every ticket so each agent knows what to fix.
Before the ticket
Simulation training on your actual systems, so agents build muscle memory before going live.
On the ticket
Real-time guidance on every ticket, pulling answers from your knowledge base so agents never search mid-call.
After the ticket
100% QA coverage. Every ticket is scored, and coaching is assigned from what was missed.
Training, QA and live assist on one platform.
Training
- SimulationsPractice in your systems
- LMSCourses and compliance
- AssessmentsReady before the floor
Coaching
- Auto QAEvery call scored
- AnalyticsWhy metrics moved, from every call
- CoachingAssigned from QA scores
Live calls
- Live AssistAnswers on screen, mid-call
- KnowledgeOne place to update policy
- Voice AgentsRoutine calls, handled