Insurance contact center training & QA
Trust starts before the first claim.
A policyholder calling after an accident remembers how the call went. Reddy trains your agents on FNOL, coverage, and claims calls first, then backs them up with live support when the real ones come in.
Claims calls need the facts and a kind voice.
Insurance calls mix high emotion with dense policy detail. From first notice of loss to coverage explanations, your agents have to get the facts right and still sound like they care.
Empathy You Can Coach
Claims calls are emotional. Agents practice with upset policyholders, and Reddy trains them to lead with empathy while following protocol, so people feel supported on a bad day.
Ready for the First Claim
New hires practice FNOL intake, coverage verification, and claims workflows on a working copy of your systems until they can run them without help.
Live Call Assistance
A policyholder asking about a deductible shouldn’t hear hold music. Reddy pulls answers on coverage, deductibles, and claims status from your knowledge base in real time, mid-call.
Disclosures, Every Time
From FNOL to policy renewals, accuracy matters. Reddy coaches agents on required disclosures so every interaction is delivered with clarity and compliance.
The results so far.
Reddy scores every claims call, so coaching goes to the agents and skills that need it instead of a random sample.
- 135%
- Call quality lift
- 6 weeks
- Faster ramp time
- 100%
- Call coverage
See it run on your own call types.
Watch a demoCoaching before, during, and after every claims call.
Train agents on your claims systems, back them up on the call, and review every call afterward so the next one goes better.
Before the call
Simulation training on claims intake, coverage verification, and policyholder conversations, so an agent’s first real claim isn’t their first try.
On the call
Real-time guidance on every call. Reddy brings up the right answer on coverage, deductibles, and claims status as the policyholder asks.
After the call
100% QA coverage and coaching. Every call is reviewed, and each agent is coached on what they actually missed.
Training, QA and live assist on one platform.
Training
- SimulationsPractice in your systems
- LMSCourses and compliance
- AssessmentsReady before the floor
Coaching
- Auto QAEvery call scored
- AnalyticsWhy metrics moved, from every call
- CoachingAssigned from QA scores
Live calls
- Live AssistAnswers on screen, mid-call
- KnowledgeOne place to update policy
- Voice AgentsRoutine calls, handled