Quality assurance
AI quality assurance that scores every call on your scorecard.
Stop guessing from a small sample. Reddy scores every call on your QA form, shows you why scores moved, and assigns coaching to the agents who need it.
Live on your scorecard in three steps.
Your scorecard and your calls
Your QA form as it is today. Calls redacted on upload.
Scores that match your graders
Your graders score a set of calls, Reddy scores the same ones, and we tune until they agree.
Answers about your business
Ask why CSAT moved and see the calls that explain it. Every missed step gets coaching.
See Reddy score a call on a real QA form.
Watch a demoScore every call, find out why, and coach the fix.
Coaching
Auto QA
Every call, scored like your best evaluator would.
- 100% of voice, chat, email, and bot
- Reads the whole conversation for meaning
- Your criteria, exactly as written
Customer I was charged twice for my order.
Agent Let me pull up that order and take a look.
Customer It’s the third time this month.
Agent I completely understand how frustrating that is.
Agent I’ve refunded the duplicate charge.
Coaching
Interaction Analytics
Ask a question in plain English. Reddy answers from every call and shows you the calls behind it.
- Understands context across 100% of calls
- Every answer links to its calls, so you can check it
- Sends findings to the right team, whether that's training, product or ops
Three drivers:
Coaching
Coaching Programs
Coaching is assigned as soon as a call is scored, so agents work on it right away.
- A missed step assigns practice
- A trend goes to the team that owns it
- See if it worked on the next calls
ISG lifted call quality 135% in 90 days.
Call quality score · ISG · first 90 days
Every call scored · Coaching assigned from scores
“Reddy is my CFO's best friend. We are seeing $1M in annualized savings across our call center this year.”
- 135%
- call quality lift in 90 days
- $1M
- annualized savings
- 3.5x
- return on investment
See Reddy
See every call scored, with the evidence behind each score.
Watch a demoA walkthrough of the platform, sent to your inbox.How a pilot worksRun Reddy on one team and measure the result against your own numbers.Training, QA and live assist on one platform.
Training
- SimulationsPractice in your systems
- LMSCourses and compliance
- AssessmentsReady before the floor
Coaching
- Auto QAEvery call scored
- AnalyticsWhy metrics moved, from every call
- CoachingAssigned from QA scores
Live calls
- Live AssistAnswers on screen, mid-call
- KnowledgeOne place to update policy
- Voice AgentsRoutine calls, handled
AI quality assurance: common questions
What is call center QA software and how does it work?
It evaluates customer conversations against a quality standard. Reddy reads every call, chat, and email against your own scorecard, shows the evidence behind each score, and turns what it finds into coaching. What scoring 100% of calls changes.
Can you really score 100% of calls?
Yes. Reddy scores every voice, chat, email, and bot conversation on your scorecard, so QA no longer depends on a small manual sample.
What's the difference between auto QA and speech analytics?
Speech analytics mostly finds keywords and trends. Auto QA scores each conversation against your criteria, reading the whole conversation for meaning, and ties every score to the moment that earned it.
How do you make sure the AI scores match our own reviewers?
Reddy calibrates against your graders: your team scores a set of calls, Reddy scores the same calls, and the criteria are tuned until the two agree. Every score links to its evidence so reviewers can check it.
What happens when an agent disagrees with a score?
Every score shows the quote and timestamp behind it, so the agent and their manager can review the exact moment together, and your reviewers can adjust the criteria if the scorecard needs it.