Stop relying on random sampling and manual spreadsheets. Reddy acts as a deep research agent, grading every conversation to give you total visibility and automated insights.
01. The friction
You are likely reviewing less than 2% of conversations. This leaves you blind to compliance risks and reliant on subjective grading. Performance data takes too much time to operationalize, and manual QA can't scale to match your volume.
Less than 2% of calls reviewed
Subjective, inconsistent scoring
No connection between QA findings and training
02. The solution
Reddy provides insights on 100% of calls. We automate your specific scorecard -- checking for empathy, compliance and correct process -- allowing you to move from "grading" to "root cause analysis."
03. The result
Move from "hoping" agents are doing the right thing to "knowing" they are. Reddy gives you the data to coach precisely and the proof that it's working.
100% compliance visibility
Reduce QA headcount costs by 40%
Automated coaching loops
Turn raw audio into business intelligence and targeted coaching actions.
100% Coverage
Analyze every second of every call. No more blind spots or sampling errors.
Custom Scoring
We digitize your specific rubric. Reddy grades logic and soft skills with human-level precision.
The Training Loop
Don't just score it. Fix it. QA gaps automatically trigger simulation assignments.
Vendor Accountability
Score your BPOs on the same criteria you use internally to ensure true quality alignment.
Natural Language BI
Ask questions like "Show me calls where agents missed the upsell" to find patterns instantly.
Compliance Alerts
Real-time flagging of missing disclaimers or risky language protects the brand.
Live Assist Co-Pilot
Reddy delivers the right guidance at the right moment. Agents navigate live conversations with full context at their fingertips, never searching, always ready.
Quality & Coaching
Reddy reviews 100% of conversations to surface what matters. Agents get personalized coaching that builds on their strengths while you gain intelligence that drives decisions.
AI Coaching for Enterprise
Legacy platforms were built to catch agents doing things wrong. Reddy was built to help them do things right, adapting to your business without the heavy lift.
