Platform
Serve up realistic simulations with 1:1 feedback to get new hires up to speed faster.
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Help agents perform their best with real-time assistance based on your company data.
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Improve QA and compliance with 100% call coverage and coaching for all your agents.
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Reddy replaces manual sampling with AI-driven QA, ensuring every interaction is evaluated for quality, compliance, and performance—so teams can focus on coaching and improvement.
100% Call Coverage
No more manually listening to 2% of calls. Use AI to monitor and score every call and chat.
Compliance Flags
Instant alerts set for QA to ensure that mistakes are fixed before they become expensive.
Ongoing Coaching
Make sure new hires who need more training get targeted, 1:1 coaching to improve skills.
Gain full visibility into your agent and customer experience, with an ability to go beyond traditional QA insights and surface additional coaching opportunities.
Customized dashboards
Track agent performance, compliance, and coaching opportunities in real time.
Chat with your transcripts
Enable your teams to interact with call data, analyze conversations, and drive insights.
New hires who don't pass training are a huge strain on your contact center resources. We help you avoid costly mistakes.
Simulations to test for computer skills
Make sure your hires will be able to use your tech stack.
Simulations to test for CX skills
Make sure your hires can solve customer needs.
